Return Policy
Returns and Exchange Policy
Thank you for shopping at My Story Boutique. If you are not entirely satisfied with your purchase, we’re here to help. Our item(s) may be returned within 20 days of the original purchase of the item(s). We do not offer refunds. Item(s) may be exchanged for a different item or for store credit only. To be eligible for a return, please make sure that:
- The item(s) was purchased in the last 20 days
- The item(s) is in its original packaging
- The item(s) isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) | Confirmation Number from us
ONLY ONE EXCHANGE PER ORDER. | STORE CREDIT PURCHASES ARE FINAL SALE.
Returns or Exchanges MUST be shipped back within 7 days of receiving the RMN.
- If the item(s) are not shipped back within 7 days after the RMN was issued. The return will be considered void and you will be held liable for the return shipping cost back to you.
- You must contact us if you are unable to ship it out within 7 days. In order to receive an extension or else, the return will be void.
Item(s) that do not meet these criteria will not be considered for return.
Item(s) returned prior to contacting us will be deemed invalid and will be returned to sender at their expense.
To obtain a Return Merchandise Number (RMN) | Confirmation Number, contact us by:
- Email: [email protected]
- Submit a form on our Contact Page
- Call us: (706)-733-0108 [All calls are recorded for training, quality, and protection purposes]
- Message us through one of our social media accounts: Instagram | Facebook
Send the item(s) with its original packing and the receipt/proof of purchase along with the RMN | Confirmation number, with a note indicating whether you want to exchange the item (and if so, what other item you may want to order) or store credit, to:
Shipping Charges
Shipping charges incurred in connection with the return of an item are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the item(s) during shipping, both to and from My Story Boutique.
Damaged Items
If you received a damaged item, please notify us immediately for assistance.
Item(s) that arrive damaged due to poor packaging will receive a deduction in-store credit or exchange value.
Sale Items
Unfortunately, sale item(s) cannot be returned. Only regular price item(s) may be returned.
Contact Us
If you have any questions about our Returns Policy, please contact us by:
Monday – Friday 11:00AM to 4:00PM EST:
- Email: [email protected]
- Submit a form on our Contact Page
- Call us: (706)-733-0108 [All calls are recorded for training, quality, and protection purposes]
- Message us through one of our social media accounts: Instagram | Facebook